Refund and Returns Policy

Enjoying the great outdoors starts with the right gear, and we want you to feel confident in every purchase. Whether you selected a compact pop-up tent, an ultralight folding chair, or an inflatable sleeping pad, our Refund and Returns Policy is designed to guide you through our straightforward process if your equipment doesn’t perform as expected.

Covered Products
This policy applies to all physical, lightweight, and collapsible recreation products meant for camping or park use. Covered items include, but are not limited to: folding chairs, pop-up shelters, inflatable pads, modular camp stoves, picnic tables, hammocks, and travel accessories such as cooler bags and lanterns. Each product must remain in its original configuration, including any carrying cases, stakes, straps, or removable components.

How to Start Your Request
If your gear arrives damaged, doesn’t fold or inflate properly, or simply isn’t what you envisioned, please reach out to our customer support team. Use the contact information provided in your order confirmation and include:

  • Your order reference number and purchase date
  • The exact model name or SKU of the item in question
  • A clear, detailed description of the issue or discrepancy
  • Photographs that illustrate any defects, missing parts, or performance problems

This information helps us resolve your case swiftly and accurately.

Conditions for Return Eligibility
To qualify for assessment, returned items must meet these conditions:

  • Gear should be clean, free from dirt, stains, or odors from extended outdoor use
  • All original packaging materials—boxes, bags, and tags—must accompany the items
  • Accessories such as pegs, repair kits, or pump attachments must remain included
  • Any structural damage or significant wear and tear can affect eligibility

Items altered, customized, or used beyond minor testing may not be accepted under this policy.

Inspection and Assessment
Upon receipt, our quality specialists perform a comprehensive evaluation. We check for fabric punctures, frame integrity, stitching quality, and completeness of all parts. This inspection ensures consistency and fairness for every customer. After analyzing your returned gear, we will notify you of the assessment outcome along with recommended next steps.

Resolution Options
For returns approved through inspection, you may choose between several remedies:

  • A full refund credited to your original payment method
  • Replacement: we ship the same model, if available, at no extra charge
  • Product exchange: select an alternative item of equal or higher value, subject to availability

If the original payment method cannot be refunded due to technical constraints, we offer store credit of equal value, redeemable on any future purchase.

Alternative Repairs and Support
In many cases, minor issues like loose screws, faulty valves, or missing pegs can be fixed with replacement parts. If our specialists determine a partial resolution suffices, we will supply the necessary components—such as extra tent poles, cushion covers, or repair patches—often eliminating the need for a full return.

Shipping and Handling
Return shipping is typically the customer’s responsibility. We recommend using a reliable, trackable courier service and proper protective packaging to safeguard your items in transit. If your item is oversized or fragile, contact support for tailored shipping advice. Any refunded or replaced gear should arrive in resalable condition to expedite processing.

Ongoing Communication
Our support staff are here to answer your questions at every stage. From clarifying policy details to assisting with packaging instructions and tracking your return shipment, we aim to maintain clear, friendly communication until your case is fully resolved.

Policy Updates and Feedback
As we innovate with new materials and designs, we regularly revisit our policies. Your return experience helps shape future improvements—please share feedback once your case concludes. Updated versions of this policy will always be accessible on our website to ensure transparency.

We stand behind the quality of every piece of outdoor gear we offer. If any item falls short of your expectations, we are committed to making things right, so you can get back to enjoying your next adventure with peace of mind.